{"id":309,"date":"2023-07-27T16:55:40","date_gmt":"2023-07-27T15:55:40","guid":{"rendered":"https:\/\/www.globaldis.cat\/preguntes-frequents\/"},"modified":"2023-10-03T11:17:43","modified_gmt":"2023-10-03T10:17:43","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.globaldis.cat\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:47px;--awb-padding-bottom:82px;--awb-padding-top-small:38px;--awb-padding-bottom-small:58px;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-space-between fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:100px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:67px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-font-size:16px;--awb-text-color:var(--awb-color6);--awb-breadcrumb-sep:&#039;\/&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep\" ><a href=\"https:\/\/www.globaldis.cat\/es\/\" class=\"fusion-breadcrumb-link\"><span >Inicio<\/span><\/a><\/li><\/ol><\/nav><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:44;line-height:1.09;\">Preguntas Frecuentes<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-text-color:var(--awb-color6);--awb-font-size:24px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;--minFontSize:24;line-height:1.29;\">Queremos facilitarte una experiencia de compra sin complicaciones. Aqu\u00ed tienes un recopilatorio de las dudas y preguntas m\u00e1s frecuentes de nuestros clientes.<\/h5><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-padding-top:15px;--awb-padding-bottom:15px;--awb-border-size:1px;--awb-icon-size:30px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:right;--awb-hover-color:#fafafa;--awb-border-color:#d1d3d4;--awb-background-color:#fafafa;--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-309-1\"><div class=\"fusion-panel panel-default panel-67e62276e0dd60a4d fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:32px;--awb-title-line-height:38px;--awb-title-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_67e62276e0dd60a4d\"><a class=\"active\" aria-expanded=\"true\" aria-controls=\"67e62276e0dd60a4d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#67e62276e0dd60a4d\" href=\"#67e62276e0dd60a4d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon iconat-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon iconat-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Compra y pedidos<\/span><\/a><\/h4><\/div><div id=\"67e62276e0dd60a4d\" class=\"panel-collapse collapse in\" aria-labelledby=\"toggle_67e62276e0dd60a4d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>\u00bfD\u00f3nde puedo ver mi pedido?<\/strong><\/p>\n<p>Para ver tu pedido y los anteriores, puedes iniciar sesi\u00f3n en \u201cMi cuenta\u201d y seleccionar \u201cMis pedidos\u201d.<\/p>\n<p><strong>\u00bfPuedo repetir el pedido?<\/strong><\/p>\n<p>S\u00ed, s\u00ed tiene las mismas caracter\u00edsticas, puedes seguir los mismos pasos para ver tu pedido y encontrar\u00e1s una opci\u00f3n de \u201cRepetir pedido\u201d.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-18e80e46ba630f4e7 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:32px;--awb-title-line-height:38px;--awb-title-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_18e80e46ba630f4e7\"><a aria-expanded=\"false\" aria-controls=\"18e80e46ba630f4e7\" role=\"button\" data-toggle=\"collapse\" data-target=\"#18e80e46ba630f4e7\" href=\"#18e80e46ba630f4e7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon iconat-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon iconat-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Env\u00edo y entrega<\/span><\/a><\/h4><\/div><div id=\"18e80e46ba630f4e7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_18e80e46ba630f4e7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>\u00bfHac\u00e9is env\u00edos internacionales?<\/strong><\/p>\n<p>De momento no.<\/p>\n<p><strong>\u00bfHac\u00e9is env\u00edos a Ceuta, Melilla i Can\u00e0ries?<\/strong><\/p>\n<p>De momento no.<\/p>\n<p><strong>\u00bfQu\u00e9 coste tiene el env\u00edo?<\/strong><\/p>\n<p>&#8211;<\/p>\n<p><strong>Com puc fer seguiment de la meva comanda?<\/strong><\/p>\n<p>S\u00ed, si t\u00e9 les mateixes caracter\u00edstiques pots seguir els mateixos passos que per veure la teva comanda i trobar\u00e0s una opci\u00f3 de \u201cRepetir comanda\u201d<\/p>\n<p><strong>\u00bfCu\u00e1ndo recibir\u00e9 mi pedido?<\/strong><\/p>\n<p>Nuestros env\u00edos se entregan en 24\/48h en pen\u00ednsula.<\/p>\n<p><strong>\u00bfPuedo recoger mi pedido presencialmente en alg\u00fan establecimiento?<\/strong><\/p>\n<p>Puedes venir a buscar tu pedido online en nuestras instalaciones a partir de 24h despu\u00e9s del mail de confirmaci\u00f3n.<\/p>\n<p>Pol\u00edgono Industrial El Firal c\/ Holanda N\u00ba 14<br \/>\nFigueres 17600 (Girona)<\/p>\n<p><strong>Si tengo alg\u00fan problema con la entrega o el estado de productos, \u00bfQu\u00e9 puedo hacer?<\/strong><\/p>\n<p>Puedes hacer una devoluci\u00f3n del producto en un plazo de 14 d\u00edas naturales despu\u00e9s de la entrega.<\/p>\n<p>Despu\u00e9s de evaluar tu caso, si aceptamos tu devoluci\u00f3n, necesitaremos que te hagas cargo de los costes de env\u00edo. La devoluci\u00f3n del dinero se har\u00e1 en un plazo m\u00e1ximo de 3 d\u00edas laborables. No aceptamos devoluciones de productos en mal estado por su mal uso o<br \/>\nincidencias despu\u00e9s de la entrega.<\/p>\n<p>Si se trata de un cambio, te enviaremos un nuevo producto cuando hayamos recibido el anterior.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-cbbaae9fd7b8b89a8 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:32px;--awb-title-line-height:38px;--awb-title-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cbbaae9fd7b8b89a8\"><a aria-expanded=\"false\" aria-controls=\"cbbaae9fd7b8b89a8\" role=\"button\" data-toggle=\"collapse\" data-target=\"#cbbaae9fd7b8b89a8\" href=\"#cbbaae9fd7b8b89a8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon iconat-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon iconat-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Productos y servicios<\/span><\/a><\/h4><\/div><div id=\"cbbaae9fd7b8b89a8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_cbbaae9fd7b8b89a8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>\u00bfTen\u00e9is opciones de personalizaci\u00f3n?<\/strong><\/p>\n<p>S\u00ed contacta con nosotros y te informaremos de nuestras soluciones personalizadas.<\/p>\n<p><strong>\u00bfTen\u00e9is servicio de alquiler de almac\u00e9n?<\/strong><\/p>\n<p>S\u00ed, tenemos a disposici\u00f3n de nuestros clientes un espacio de almacenamiento. Es un servicio que ofrecemos para los pedidos recurrentes o de gran volumen y as\u00ed hacemos la entrega personalizada. Contacta con nosotros para solicitarlo.<\/p>\n<p><strong>\u00bfPuedo pedir muestras de un producto?<\/strong><\/p>\n<p>S\u00ed, ponemos al alcance unos lotes de muestras por un precio previamente pactado dependiendo el tipo de producto. Contacta con nosotros para solicitarlo<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-309","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/pages\/309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/comments?post=309"}],"version-history":[{"count":2,"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/pages\/309\/revisions"}],"predecessor-version":[{"id":962,"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/pages\/309\/revisions\/962"}],"wp:attachment":[{"href":"https:\/\/www.globaldis.cat\/es\/wp-json\/wp\/v2\/media?parent=309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}